Millions Osusu Goddess
Privacy and account control

Request account deletion

Members can request deletion from inside the app or through the official public route below. Some financial, audit, security, fraud-prevention, tax, regulatory, and dispute records may need to be retained or anonymized instead of erased.

Last updated: 30 August 2026.

1. Delete inside the app

  1. Open the Millions Osusu Goddess app.
  2. Sign in to your account.
  3. Go to My account.
  4. Open Delete account.
  5. Read the retention notice and submit the deletion request.

The in-app route is recommended because it confirms account ownership through your authenticated session.

2. Public request route

If you cannot access the app, use the secure web deletion form:

Open account deletion form

You will need to provide account-identifying information and complete verification before any account-specific action is taken. Do not send passwords, OTPs, transaction PINs, full card details, BVN, or NIN through public messages.

3. What may be retained

When deletion is completed, profile and access data that is no longer needed may be deleted or anonymized. However, the operator may retain records that are required for lawful, financial, security, fraud-prevention, dispute, tax, regulatory, accounting, or audit purposes, including:

  • payment references and verification records;
  • wallet, ledger, contribution, payout, withdrawal, and loan records;
  • support tickets and dispute evidence where needed;
  • KYC and identity-review records where retention is required;
  • administrator audit logs and security events;
  • backup records until the normal backup lifecycle expires.

4. When deletion may be delayed

Deletion may be delayed or refused where the account has active plans, unresolved wallet balances, unpaid obligations, pending payout or withdrawal requests, open loans, open disputes, fraud/security investigations, or other legal/compliance blockers.

If there is a deletion cancellation window, the request can be cancelled during that period through the available app flow or official support channel.

5. Need help?

For help with deletion, call +234 816 342 6166 or use the authenticated in-app support ticket feature. Related documents: Privacy notice, Terms of use, and Refund and cancellation policy.